Shipping & Fulfillment Policy

SHIPPING & FULFILLMENT

Because our products are made to order, orders can take up to 3 weeks for delivery. For International shipping please allow an additional 7-21 business days. Orders placed on the weekend and holidays are processed on the following business day. 

SHIPPING ADDRESS ERRORS

Traveling Black LLC is not liable for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase, we are not able to make any changes.

DELIVERY ISSUES

All orders with delivery issues where the package is labeled delivered and the customer didn’t receive the package must file a claim with the shipping company. If the claim is unsuccessful upon further review we will issue a store credit for the amount of the package that is in question.

WHY IS MY ORDER STILL IN "PRE-SHIPMENT"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost. It is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

OVERSOLD ITEMS

It is uncommon but under the unfortunate circumstance that an item has been oversold and we are not able to ship said item with your order you will be refunded for the missing item and the remainder of your order will ship. If your whole order consists of that one item you will be refunded shipping also.